Shop Comfortably With Our Hassle-Free Return Policy
Imperial Collection is a customer-oriented brand that prioritizes customer satisfaction at the top. We ensure that our valued customers are facilitated and shop without fear. Although customers always admire our products and services, it can happen that a certain product may not turn out to fit the interior decor perfectly. We follow a simple, easy, transparent, and hassle-free return policy whether it’s curtains, blinds, mats, or any other product.
The Insights of Our Client-Friendly Product Return Policy
Returnable Items – What’s Allowed?
At Imperial Collection, we allow most of our sold items to be returned to us within one month’s flexibility. The rules for items to be returned are as follows:
Items should be in their original packing
You must attach a copy of the bill or online receipt along with the parcel to return
Items should be unused and undamaged
For customized products/items, we don’t claim them in the return policy.
Easy & Simple Return Initiation
Within 30 days of product purchase, you can contact our customer support officials via email, phone call, or in person (at the shop) to initiate a product return/refund request. Our officials verify the product & assign a return shipping number alongside details about shipping the product back to us. The returned item/product is evaluated on the conditions specified above and then a return authorization number is issued to the customer that indicates your return request has been approved for further processing.
Our Policy About Refunds & Product Exchange
It’s not necessarily important that a purchased product has to be returned always and you can exchange that product with another product from our collection. And, the
Our Dedication To Client Satisfaction
I purchased curtains for my apartment and had to move out urgently due to some reasons. They refunded my cost within 7 days and professionally entertained my request.
